FAQs

• Which browsers are supported?
• How long are transferred files available to recipients?
• Is there a limit on the file size or entire package size for a transfer?
• What happens if my download is stuck?
• How can I view all the transfers I have sent or received?
• My download is slow
• Image size recommendation
• What happens if my upload is stalled?
• How to create shareable download links for packages in your MASV Transfer History
• How to change your energy savings to prevent stalled uploads
• Do I have to sign-up / sign-in to download files?
• How to delete files after you upload
• How long does it take to transfer a file/package?
• What happens if my connection is interrupted during upload?
• I did not receive any delivery emails.
• How secure is MASV?
• How to view your delivery
• Will my files get compressed due to zipping?
• Why am I having issues unzipping my file package?
• How can I delete my MASV account?
• We Are Changing our Web App Domain. Here’s What You Need to Know.
• How do I change my MASV account password?
• Will my recipients see names and email addresses of other recipients included in the transfer?
• How can I earn money as a MASV affiliate?
• How can I find MASV packages that are costing me storage fees?
• Why does the package size not match the file size on my Mac?
• How can I add a VAT identification number to my MASV account?
• Why am I seeing a “File Upload Interrupted” message?
• Why am I receiving an email about bitcoins?
• Does MASV support emojis in file names?
• How much does it cost to use MASV?
• Why can't I see the packages I sent or received in MASV?
• Do I need to buy credits to use MASV?
• What's the difference between transfer and storage on my MASV bill?
• What can I do if I send files via MASV and the emails bounce back or are not received?
• Does unused data for my MASV subscription roll over to the next month?
• Why can't I download the MASV Desktop App update?
• MASV data regions