FAQs
Answers to frequently asked questions.
- Which browsers are supported?
- How long are transferred files available to recipients?
- Is there a limit on the file size or entire package size for a transfer?
- What happens if my download is stuck?
- How can I view all the transfers I have sent or received?
- My download is slow
- Image size recommendation
- What happens if my upload is stalled?
- How to create shareable download links for packages in your MASV Transfer History
- How to change your energy savings to prevent stalled uploads
- Do I have to sign-up / sign-in to download files?
- How to delete files after you upload
- How long does it take to transfer a file/package?
- What happens if my connection is interrupted during upload?
- I did not receive any delivery emails.
- How secure is MASV?
- How to view your delivery
- Will my files get compressed due to zipping?
- Why am I having issues unzipping my file package?
- How can I delete my MASV account?
- How to change your MASV account password
- Will my recipients see names and email addresses of other recipients included in the transfer?
- How can I find MASV packages that are costing me storage fees?
- Why does the package size not match the file size on my Mac?
- How can I add a VAT identification number to my MASV account?
- Why am I seeing a “File Upload Interrupted” message?
- Why am I receiving an email about bitcoins?
- Does MASV support emojis in file names?
- How much does it cost to use MASV?
- Why can't I see the packages I sent or received in MASV?
- Do I need to buy credits to use MASV?
- What's the difference between transfer and storage on my MASV bill?
- What can I do if I send files via MASV and the emails bounce back or are not received?
- Does unused data for my MASV subscription roll over to the next month?
- Why can't I download the MASV Desktop App update?
- MASV data regions
- Checksum in MASV
- How can I find my Team ID and Portal ID
- How do I contact MASV Support
- Why do I get a "bad credentials" error when I try to create an integration with Frame.io?
- How to get service status information for MASV
- How many people can I transfer files to?
- Can I send folders (with sub-folders) with MASV?
- How do I know if my transfer worked?
- How to avoid upload issues?
- Does the Portals feature require senders to login?
- How do VPNs affect MASV?
- Does MASV scan file transfers for malware?