FAQs
      Back to home
      1. Help Center - MASV
      2. FAQs

      How can I find MASV packages that are costing me storage fees?

      Learn how to identify and delete file packages that are currently using extended storage in MASV

      After 10 free days of storage, you can continue to store file packages on MASV Cloud, but storage fees apply. For detailed storage fee information, see How does extended storage work and how much does it cost?

      You can extend storage for file package by changing the expiry date or setting the expiry to Unlimited. Storage fees apply until the file packages expire or are deleted manually.

      You can refer to your Billing Log or Invoice Log files to get more information about which file packages are incurring storage fees. On the Transfer History page, you can identify and delete packages that are incurring storage fees.

      To find details about extended storage costs on your billing and invoice logs

      1. As a Team Owner (role), in the MASV Web App, select Features & Settings in the sidebar on the left.

      2. In the Team Settings area, select Billing.

      3. On the Billing page, do one of the following:

        • To view the storage info for the current month, select the Export Billing Log button, and refer to the .CSV file that is exported to your local Download folder.

        • To view the storage info for previous months, in the Invoices area, select the menu icon vertical-3-dot-menu-b in the Action column for the invoice month you want, and select Export Invoice Log.

      4. The log file is downloaded as a .CSV file. Open the file and in the Type column, look for storage to identify extended storage fee items.masv-billing-log-storage-cost

      To identify and delete file packages that are incurring storage fees in MASV

      1. As a Team Owner (role), in the MASV Web App, select Transfer History in the sidebar on the left.
      2. On the Transfer History page, select the Sent tab.
      3. In the Storage Expires column, look for a dollar sign symbol to the right of the expiry date. This icon indicates that the package is incurring storage fees.masv-transfer-history-storage-cost-icon-sc
      4. If you want to delete a package that is incurring fees, select the menu iconvertical-3-dot-menu-bin the Action column, and select Delete Package.
      5. On the Transfer History page, select the Received tab and repeat steps 3 and 4.