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How can I find my MASV team ID and portal ID

Your MASV team ID and portal ID can be accessed from the MASV Admin Console

MASV Support sometimes needs MASV team ID and portal ID information to help identify, troubleshoot, or test your account. You can find the information in the MASV Admin Console (formerly MASV Web App).

To find a MASV Team ID

  1. In the MASV Admin Console, from the sidebar on the left, select a team from the Team drop-down menu.masv-sidebar-team

2. Copy the full team ID from the URL in the browser address bar (after https://app.massive.io/). masv-team-id-from-url

To find a MASV Portal ID

  1. In the MASV Admin Console, from the sidebar on the left, select Request Files with Portals.
  2. On the Request Files page, from the Name column, select the name of the portal you want. The Edit Portal page opens.
  3. Copy the portal ID from the URL in the browser address bar (after portals/).masv-portal-id