Account and Billing

• How MASV charges for services
• How to change your MASV plan
• When do I get billed for my transfers?
• Can I pay with PayPal or a bank account?
• If a recipient doesn’t download the file will I be charged?
• How can I see past invoices?
• How to cancel a MASV account
• There is a charge on my bill I don't understand
• How do I dispute a charge on my bill?
• Why is my account is deactivated?
• How to update your credit card information
• How do I request a refund?
• How to export and read your Export Billing Log reports
• How to change your MASV billing address
• How can I sign up for free?
• MASV Free Tier Plan