Troubleshoot why uploads are interrupted in the MASV Web App
If you see the “File Upload Interrupted” message in the MASV Web App, you can refer to the troubleshooting list below to help you solve the issue.
Troubleshooting “File Upload Interrupted”
- File changes: Were changes made to any of the files while they were in the process of uploading? For example:
- File location change
- File name change
- Saving a file that was open in an application
- File deleted
Make sure the files you want to upload don’t change at any point between the time you add them to MASV and upload completion.
- File permissions: Check to ensure that you have read permission for the files.
- External drives and USB storage: If the MASV Web App encounters issues reading from an external drive, you can try transferring the files to a local drive before sending, or try using the MASV Desktop App.
Still stuck? Please reach out to our MASV Support team: support@masv.io.