---
title: I did not receive any delivery emails.
description: In this article, we provide the steps on what to do when you are not receiving MASV emails. Learn more!
---

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# I did not receive any delivery emails.

## What to do when you are not receiving MASV emails.

Please check your spam folder because the email could have been marked as spam by your email client. Make sure you mark the email as "not spam" after finding it in the spam folder.

Also, please add MASV to your contacts to prevent your email client from mistakenly tagging it spam in the future.

If you still do not receive emails from MASV, please contact us at [support@masv.io](mailto:support@masv.io) or via support chat on the website.

- [Get started with MASV](https://help.massive.io/en/get-started-with-masv?hsLang=en)
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    - [Advanced settings](https://help.massive.io/en/send-and-request-files?hsLang=en#advanced-settings)
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