What happens if my download is stuck?

Download is stuck

If your download is stuck, please do not terminate it, and contact us via support@masv.io or customer support chat widget on Massive.io website with the following information:

  1. MASV account email address (or sender’s email address).

  2. Your location (city, country).

  3. Your bandwidth (you can find it out via (speedtest.net).

  4. Name of the package.

  5. Your operating system.

  6. Browser/download manager which you are using to download.