---
title: Why is my account is deactivated?
description: If you received an email stating that your account is deactivated, it's because we were not able to charge your credit card during the last billing period.
---

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# Why is my account is deactivated?

## Account deactivated

If you received an email which says that your account is deactivated, it is because we were not able to charge your credit card during the last billing period. 

You can easily reactivate your account by logging into MASV and updating the credit card details. MASV will re-attempt the charge and your account will be re-activated automatically.

Please contact us at [support@masv.io](mailto:support@masv.io) or via customer support chat on the website if you face any issues.

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