Account and Billing
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      1. Help Center - MASV
      2. Account and Billing

      How to cancel a MASV Team or account

      Cancel a MASV Team, account, or subscription

      You can cancel one or more MASV Teams or cancel all Teams to cancel your account. While we hate to see you leave, we understand that there are reasons why you might need to cancel your account. 

      Tip:  We have many plan options. If you need help matching your MASV account to your needs, please contact us: support@masv.io.

      Feedback? We appreciate any feedback about what led you to cancel your account: Send feedback to MASV.

      Cancelling a Team or Free Tier/Pay-As-You-Go account

      You can cancel individual Teams or all Teams associated with a MASV account to cancel the account. When you cancel a Team, all existing corresponding packages are deleted to ensure that you do not incur any additional charges. The MASV Account Support Team receives your request, and within 3-5 days, the account will be fully shut down.

      To cancel your MASV Free Tier/Pay-As-You--Go Team or account

      1. In the MASV Web App, as a Team Owner, select Features & Settings in the sidebar on the left.
      2. Select Billing, and in the Plan Details area, select the Cancel Team button.
      3. Read the information in the cancellation window to ensure you have the information you need, and select Submit.
      4. If you want to delete all Teams associated with the account, repeat the steps above.
       Final billing date is determined by your plan type and start date.

      masv-cancel-team

      Cancelling a MASV subscription

      MASV subscriptions are annual plans (12 month commitment). When you cancel a subscription, your monthly payments stop as of your anniversary date (12 months after the subscription was activated).

      If you have more than one Team, please indicate in the email that you send to Support which Teams you want to cancel.

      To cancel a subscription plan

      1. In the MASV Web App, as the Team Owner (role), select Features & Settings in the sidebar on the left.
      2. In the Team Settings area of the sidebar, select Billing.
      3. On the Billing page, in the Plan Details area, select the Request Account Changes button.
      4. In the email prompt that appears, type your cancellation details. An email will be sent to support@masv.io. You will be contacted with cancellation details by the next business day.