1. Help Center - MASV
  2. Billing and Payments

How MASV charges for services

MASV charges for transferring and storing files

MASV operates as a “store and forward” service. This means all transfers make a stop in MASV’s high-performance cloud infrastructure. From there, MASV forwards your files to the cloud data center that is nearest to the recipient.

We charge every time a file leaves the MASV cloud. Therefore, we charge for the following services:

Aside from the list above, MASV does not charge for any additional features, seats, or usage.

Example: If you send a 250 GB file package to three recipients and one cloud service, after the downloads are complete, your usage will show approximately 1 TB (250 GB x 4 downloads).

💡 You get 20 GB of free transfers for signing up. For details, see How does the MASV trial work?

You can control costs by choosing a plan with a lower cost per GB. You can also set a download limit to control how many times files can be downloaded.

Save money by choosing the right pricing plan

MASV keeps pricing plans as simple as possible to match the way you work. For details on prices for transferring and storing files, and ways to save, visit our pricing plan webpage.

When MASV charges you

MASV charges your Team’s credit card on the first day of every month for downloading and extended storage during the previous month. You won’t be charged for Prepaid Credits that you’ve already paid for.

To learn more, see When do I get billed? and Where can I update the credit card information?

How much storage is included

You get 10 days to store as many files as need, free. You can decide what MASV does with your files after 10 days:

💡 With 10 days of free, unlimited storage you can let MASV hold your files for a few days while you decide who should download them.

Tracking and managing costs

As a Team Owner, you can see your costs in Settings > Billing in the MASV Web App. You can also see past invoices and export billing information.

For more detailed cost tracking, you can use Portals, Teamspaces, and metadata to organize your users, projects, and transfers.