Sending Files
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      1. Help Center - MASV
      2. Sending and Requesting Files
      3. Sending Files

      How To Send Files Using MASV

      MASV gives you lots of flexibility for sending files to your recipients.

      There are a few ways to choose which files and folders to send:

      • On your local computer or shared network drive. 
      • In cloud storage you’re already using. For example, you can send files from your Amazon S3 bucket. Only a MASV team owner or administrator may send files from S3.
      • Packages that are already in MASV. For example, if you forget recipients in a transfer you just started, you can notify them.

      And there are a few ways to send files:

      • MASV Web app: Convenient for sending a few files or folders at a time, sending from cloud storage, or sending packages already in MASV. Before sending from cloud storage, see Send Files from Amazon S3 Cloud Storage. 
      • An ingest portal: This is a simple, convenient way for anyone to send files to you. You can save these files to local storage or to cloud storage. Before saving to cloud storage, see Save Files to Amazon S3 Cloud Storage.
      • MASV Desktop app: Best for many files or folders on your local computer or shared network drive. The Desktop app is faster than the Web app. You can pause, prioritize, or change the order of transfers, and you can automate transfers. It’s also more reliable if you have an intermittent internet connection. Download and install the MASV Desktop app for macOS, Windows, or Linux.

      You can notify your recipients in a couple of ways:

      • Send a link yourself. This is useful when you don’t have the recipients’ email addresses, you want to send to a lot of recipients, or you don’t need to track each of their downloads. 
      • MASV emails the recipients for you. It also tracks each of their downloads. You can see their activity in Transfer history in the Web app. You can also choose when to remind them by email with Team > Settings > Notifications in the Web app.

      Keep in Mind

      • MASV preserves folder structure so that your recipients get exactly what you see on the screen. 
      • After you’ve signed up there is no limit to the number of files and folders that you can send. Individual files can be up to 15 TB.
      • While sending, don’t change the file or folder that you’re sending. This way MASV makes sure that the files you send are the same files that your recipients get. Also, changing a file or folder could stall your transfer or give an error.
      • Please don’t bother with compression, like zipping. MASV does this for you in a way that’s lossless, preserves the integrity of your data, and is compatible across platforms.

      Send Local Files With the Web App

      To send local files with the Web app:

      1. Log-in or sign-up.
      2. Choose the team you want to work with in the left sidebar.
      3. Select Send files.
      4. Select the Local files tab, then drag and drop your files and folders onto Drag files/folders here. Or select Add Files or Add Folders.
        Before sending, you can navigate a folder you’ve added to see the order and contents of its subfolders. Your recipients will also be able to navigate the folder and its subfolders before downloading.
      5. Choose how to notify your recipients:
        • Send link via email: Fill in the email addresses of your recipients. 
        • Generate shareable link: Copy the link to the clipboard to share with your recipients however you want.
      6. Optionally fill in the Package Options:
        • Package name: Give your package a distinctive name. If you leave this empty, MASV names your package with your team and the current date and time.
        • Message: Let your recipients know extra details about what you’re sending.
        • Tag: Assign a keyword to this package. You can use this tag to filter and sort in Transfer history and keep track of billing. You can manage tags with Tag manager.
        • No. of downloads allowed: The maximum number of downloads per recipient. For recipients specified by email, this specifies how many times each email recipient can download a package. For shareable links, it specifies how many times the shareable link can be used to download the package. Remember that you pay for downloads, so you can use this option to limit how much you pay. The default is 3.
        • Storage duration and Unlimited Storage: Choose how long MASV keeps the files before deleting them on its system. MASV keeps your packages for 7 days without charging you. Enable Unlimited Storage to keep a package longer, but this incurs an additional cost of $0.10/GB/30 days after the 7 days of free storage.
          Important: Deleted packages can’t be restored!
        • Download password: Require recipients to also enter a password before downloading. You’ll need to send this password to your recipients yourself, MASV doesn’t send it for you. Also, MASV doesn’t remember this password so you need to remember it.
      7. Select Send.
        MASV shows its progress as it uploads. 
        Important: Remember not to close the browser or its tab before the upload finishes. Also, make sure your computer doesn’t sleep during the upload.
      8. Copy the download link by selecting the clipboard icon.
        You can also copy this link in Transfer history > Sent.

      Send Cloud Files With the Web App

      Only a MASV team owner or administrator may send files from Amazon S3.

      To send cloud files with the Web app:

      1. Log-in or sign-up.
      2. Choose the team you want to work with in the left sidebar.
      3. Select Send files.
      4. Select the Cloud files tab then Add cloud files. 
      5. Choose a Cloud Integration to send from.
        If you don’t see a Cloud Integration for your cloud storage, select Add Integration and see Send Files from Amazon S3 Cloud Storage.
      6. Navigate the cloud storage and check the files and folders that you want to send.
        Before you can navigate, MASV first loads information about the folders and files in your S3 bucket. You can navigate the folders that have been loaded so far by selecting Pause. If you don’t yet see what you want, you can continue loading by selecting Resume Loading. Even though you might not yet see all of a folder’s contents or its accurate size, MASV will transfer all its contents completely when you send.
        You can also search for folders and files. You can see the full path of a file or folder by hovering over it. 
        Your recipients will also be able to navigate the folder and its subfolders before downloading.
      7. Choose how to notify your recipients:
        • Send link via email: Fill in the email addresses of your recipients. You can add up to 30 recipients.
        • Generate shareable link: Copy the link to the clipboard to share with your recipients however you want.
      8. Optionally fill in the Package Options:
        • Package name: Give your package a distinctive name. If you leave this empty, MASV names your package with your team and the current date and time.
        • Message: Let your recipients know extra details about what you’re sending.
        • Tag: Assign a keyword to this package. You can use this tag to filter and sort in Transfer history and keep track of billing. You can manage tags with Tag manager.
        • No. of downloads allowed: The maximum number of downloads per recipient. For recipients specified by email, this specifies how many times each email recipient can download a package. For shareable links, it specifies how many times the shareable link can be used to download the package. Remember that you pay for downloads, so you can use this option to limit how much you pay. The default is 3.
        • Storage duration and Unlimited Storage: Choose how long MASV keeps the files before deleting them on its system. MASV keeps your packages for up to 7 days without charging you. Enable Unlimited Storage to keep a package longer, but this incurs an additional cost of $0.10/GB/30 days after the 7 days of free storage.
          Important: Deleted packages can’t be restored!
        • Download password: Require recipients to also enter a password before downloading. You’ll need to send this password to your recipients yourself, MASV doesn’t send it for you. Also, MASV doesn’t remember this password so you need to remember it too.
      9. Select Send.
        MASV shows its progress as it transfers from cloud storage to MASV. You don’t have to wait for this to finish, you can close the browser tab or go to another page.
      10. Copy the download link by selecting the clipboard icon.
        You can also copy this link in Transfer history > Sent.

      Send With the Desktop App

      The Desktop app supports sending files and folders from your local computer or shared network drive. To send from cloud storage or packages already in MASV, use the Web app.

       💡You can also automate sending files. See How to set-up MASV Watch Folders.

      To send with the Desktop app:

      1. Launch the Desktop app.
      2. Do one of the following:
        • To send to a recipient: Sign-in then select Send.
        • To send to a Portal: Select Send to Portal, fill in the Portal’s URL, and select Continue. You don’t need to sign-in to send to a Portal.
      3. Drag and drop your files and folders from your local computer or shared network drive. Or you can select + Files or + Folders.
      4. Optionally fill in package options by expanding the gear icon: 
        • Team: Choose the team you want to send from.
        • Package name: Give your package a distinctive name. If you leave this empty, MASV names your package with your team and the current date and time.
        • Message: Let your recipients know extra details about what you’re sending.
        • Tag: Assign a keyword to this package. You can use this tag to filter and sort in Transfer history and keep track of billing. You can manage tags with Tag manager.
        • Download limit: The maximum number of downloads per recipient. For recipients specified by email, this specifies how many times each email recipient can download a package. For shareable links, it specifies how many times the shareable link can be used to download the package. Remember that you pay for downloads, so you can use this option to limit how much you pay. The default is 3.
        • Storage duration and Enable Unlimited Storage: Choose how long MASV keeps the files before deleting them on its system. MASV keeps your files for up to 7 days without charging you. Use Enable Unlimited Storage to keep a package longer, but this incurs an additional cost of $0.10/GB/30 days after the 7 days of free storage.
          Important: Deleted packages can’t be restored! 
        • Download password: Require recipients to also enter a password before downloading. You’ll need to send this password to your recipients yourself, MASV doesn’t send it for you. Also, MASV doesn’t remember this password so you need to remember it.
        • Priority: Choose how important this transfer is. The Desktop app transfers higher priority packages before packages with lower priority. This option is available only when using Transfer by Priority.
      5. Choose how to send and notify your recipients:
        • Send as email: Fill in the email addresses of your recipients. 
        • Send as link: Copy the link to the clipboard to share with your recipients however you want.
        MASV shows its progress in the list of transfers. You can safely pause or even quit the application and resume later without losing progress.
      6. In Share download link, copy the download link by selecting the clipboard icon.
        You can also open this link in a browser or copy it from the list of transfers.

      Sending Packages Already in MASV

      You can download or send packages that you have already received or sent. You can only download or send packages that haven’t expired. You can do this in the MASV Web app.

      Team owners and administrators can send all packages in MASV. Members can send any received package and resend their own sent packages.

      To send packages already in MASV:

      1. Log-in or sign-up.
      2. Choose the team you want to work with in the left sidebar.
      3. Expand Transfer History in the left sidebar, then choose Sent or Received.
      4. In the list of packages, filter, sort, or search for the package you want to download or send. 
      5. In the Transfer History page, select the package in the Package Name column or choose Package Details in the Actions column.
        You can also quickly download, save to cloud storage, or copy a download link from the drop-down menu in the Actions column.
      6. In the Package Details page, do any of the following:
        • To download: Select Download Package.
        • To get a download link: Select Get Download Link and fill in the details.
        • To notify recipients by email: Select + in the Recipients list and fill in the details.
        • To send to your cloud storage: Select + in the Cloud Transfers list and fill in the details.