This article outlines if a file or package can be recovered after it has expired
Every so often, we will get the following questions from customers:
"Hey I sent this file 2 months ago, can you reactivate the link?"
"I deleted some files or my hard drive crashed. Do you have a copy of my files?
"The files were just deleted or the expiration date was 5 minutes ago"
"A package was deleted while my download was in progress, help"
However they may ask, the simple answer is always no.
Once a package has expired or deleted, the files are immediately deleted from our servers. We do this for a few reasons:
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Storing files is expensive and we already give you unlimited storage for a package for 7 days* for free (even if the file is never downloaded).
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It is our company policy. We want you to be reassured that once your files are "deleted or expired", they truly are gone and not recoverable. That way if someone gets access to your MASV emails which has a download link, the package is no longer available.
If you need to keep your files around for longer, we already give you that option. By default we give you 7 days* of free with unlimited storage. You can always change the expiration date of any package on the Transfer History->Sent or Received page by clicking on the Edit expiry date or if you always want to keep files longer, you can do so on a global level on the Settings->General page and change the Storage Duration field.
Packages that are kept on MASV after the free period, are charged at $0.10/GB/month (prorated per day) and MASV only ever charges for actual usage. So if you change the deletion date, but delete the package early, then you are only billed for the actual time after the 7 days it was stored.
Please feel free to ask us any questions regarding how to keep or delete files from MASV.
*Some customers may be on a 10 days free storage period plan