MASV’s download limit feature enables you to control the number of download attempts for each delivery. This helps improve security and enables you to better control your download costs.

Download limit counts are triggered based on an attempt to download either a single file or the entire package once the recipient closes their browser.  

Think of download limits as sessions, once a session is complete any successful downloads will increment the limit. This means a single recipient could potentially download a delivery multiple times in one session as long as they do not refresh or close the download page.  

To enable the Download Limits feature, go to Settings->Team and enable the toggle for Limit Downloads. Once this is enabled. you can also change the default Download Limit per recipient in the Default Download Limit.

If you need to override the default download limit for a specific delivery, you can do this by expanding the Options section and enter a new recipient limit. By default all recipients will have their limit set to value Settings->Team-> Default Download Limit value.

If you need to override the default download limit for a specific delivery after a package has been sent, you can do this by selecting the More Info option on the Packages->Sent or Received pages, and then enter a raise or lower the limit you would like per recipient. By default all recipients will have their limit set to 3.

The More Info view shows you the recipients who received the download link, their download status and the number of downloads each recipient has completed. Use the plus or minus signs to change the number of available downloads for each recipient:

The download limit does not increase just by viewing the download page, it only increases if a user attempts to download the file. 

If a recipient attempts to download a package after they have reached their download limit, MASV will instruct the recipient to contact the sender to request additional downloads:

In this scenario, as the sender you would increase the download limit, and ask the recipient to refresh their browser screen when on the download page, at which point they will be able to access the content.

As the Sender, you will receive an email stating which recipient has reached their limit. To raise the limit for the specific recipient and package, simply go to the Packages->Sent or Received page and select More Info, and then enter a raise or lower the limit you would like per recipient.

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