1. Help Center - MASV
  2. Managing File Transfers

How do VPNs affect MASV?

VPNs can block sign up and reduce transfer speeds

A Virtual Private Network (VPN) is a secure network connection that encrypts data transmitted between a user's device and a remote server, creating a private and secure communication channel over a public network like the internet. Along with encryption protection, VPNs mask IP addresses to protect privacy.

MASV recognizes two VPN categories:

  • Public VPNs: Purchased by consumers to protect home and small business systems and data. Examples include NordVPN, SurfShark, Private Internet Access (PIA).
  • Enterprise VPNs: Purchased by large institutions, such as businesses, government, educational institutions, etc…

VPNs can affect MASV in two ways:

  • Sign up: If you're running a Public VPN, you cannot sign up for a MASV account. Consider turning off your Public VPN until the account creation process is complete if you experience an error message when trying to sign up.
  • Speed: All VPNs encrypt internet traffic, which can reduce transfer speeds. In addition, MASV geo-locates the closest MASV data center based on your IP address. If the VPN sets your IP address to a distant geographic location, your files will take longer to send.