If your download is stuck, please do not terminate it, and contact us via [email protected] or customer support chat widget on MASV.io website with the following information:

  1. MASV account email address (or sender’s email address).

  2. Your location (city, country).

  3. Your bandwidth (you can find it out via http://www.speedtest.net/).

  4. Name of the package.

  5. Your operating system.

  6. Browser/download manager which you are using to download.

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