--- title: How MASV charges for services description: MASV is a pay-per-usage model with no ongoing subscriptions, and no annual contracts - we charge only on the amount of data that is downloaded. Read more. --- [Skip to content](https://help.massive.io/en/how-masv-charges-for-services#main-content) [![MASV logo](https://help.massive.io/hs-fs/hubfs/MASV_Logo_Colour_2026.png?width=150&height=38&name=MASV_Logo_Colour_2026.png)](https://massive.io/) - [Home](https://help.massive.io/en) - [Products](https://massive.io/product/) - [Pricing](https://massive.io/pricing/) - [Blog](https://massive.io/blog/) - [Company](https://massive.io/about-us/) Open main navigation Close main navigation - [Home](https://help.massive.io/en) - [Products](https://massive.io/product/) - [Pricing](https://massive.io/pricing/) - [Blog](https://massive.io/blog/) - [Company](https://massive.io/about-us/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center - MASV](https://help.massive.io/en?hsLang=en) 2. [Account and billing](https://help.massive.io/en/account-and-billing?hsLang=en) 3. [Billing](https://help.massive.io/en/account-and-billing?hsLang=en#billing) # How MASV charges for services ## MASV charges for delivering and storing files The MASV file transfer platform includes a secure buffer. This means all transfers pass through the MASV Cloud – our high-performance global cloud infrastructure. From there, MASV forwards your files to the cloud data center that is nearest to the recipient. We charge every time a file leaves the MASV Cloud. Therefore, we charge for the following services: - Downloading files from MASV. - Sending files from MASV to Integrations ([Cloud Integrations](https://help.massive.io/en/what-is-masv-cloud-integrations?hsLang=en) or [Storage Device](https://help.massive.io/en/how-to-connect-a-storage-device-in-masv?hsLang=en)) - Storing files in MASV after the free days included with your plan. See [How Extended Storage works and what it costs](https://help.massive.io/en/how-does-extended-storage-work?hsLang=en). Aside from the list above, MASV does not charge for any additional seats or usage. **Example**: If you send a 250 GB file package to three recipients and one cloud service, after the downloads are complete, your usage will show approximately 1 TB (250 GB x 4 downloads). 💡 You can get started with MASV with an On-Demand account that includes free data each month. For details, see [How can I sign up?](https://help.massive.io/en/how-does-the-masv-trial-work?hsLang=en). You can control costs by choosing a plan with a lower cost per GB. You can also set a [download limit](https://help.massive.io/en/using-download-limits?hsLang=en) to control how many times files can be downloaded. ### Save money by choosing the right pricing plan MASV keeps pricing plans as simple as possible to match the way you work. For details on prices for transferring and storing files, and ways to save, visit our [pricing plan](https://massive.io/pricing/) webpage. ### When MASV charges you MASV charges your team’s credit card monthly according to the plan you have. For example, for a monthly subscription, payments would include your subscription fee and if applicable, any Extended Storage fees or data overages for the previous month. You won’t be charged for Prepaid Credits that you’ve already paid for. ### How much storage is included? There is no volume limit on storage, but you are charged according to how much data you store on the MASV Cloud beyond the number of free days included with your plan. Currently, 5 days is the minimum number of free days. When you set an expiry date for packages, the packages are deleted from MASV on that date and no longer incur storage fees. - By default, when the files reach their expiry date, MASV deletes the files automatically for you. MASV [sends notifications](https://help.massive.io/en/is-there-a-reminder-notification-for-transfers-that-are-about-to-expire?hsLang=en) before the transfer expires. - You can choose to keep your files longer in MASV. For details, see [How Extended Storage works](https://help.massive.io/en/how-does-extended-storage-work?hsLang=en). ### Tracking and managing costs MASV data and storage fees can be tracked by team Owners and Admins by using the MASV [Dashboard](https://help.massive.io/en/how-to-use-the-masv-dashboard?hsLang=en). As a team Owner, you can also see your costs in **Features & Settings** \> **Billing** in the MASV Admin Console (formerly MASV Web App). You can also see [past invoices](https://help.massive.io/en/how-can-i-see-past-invoices?hsLang=en) and [export billing information](https://help.massive.io/en/how-to-export-and-read-your-export-billing-log-reports?hsLang=en). For more detailed cost tracking, you can use [portals](https://help.massive.io/en/what-is-a-portal?hsLang=en), [teamspaces](https://help.massive.io/en/what-is-a-masv-teamspace?hsLang=en), and [metadata](https://help.massive.io/en/features?hsLang=en#custom-metadata) to organize your users, projects, and transfers.   - [Get started with MASV](https://help.massive.io/en/get-started-with-masv?hsLang=en) - [Send and request files](https://help.massive.io/en/send-and-request-files?hsLang=en#main-content) - [Send files](https://help.massive.io/en/send-and-request-files?hsLang=en#send-files) - [Request files with portals](https://help.massive.io/en/send-and-request-files?hsLang=en#request-files-with-portals) - [MASV Studio](https://help.massive.io/en/send-and-request-files?hsLang=en#masv-studio) - [Advanced settings](https://help.massive.io/en/send-and-request-files?hsLang=en#advanced-settings) - [Apps & Integrations](https://help.massive.io/en/apps-integrations?hsLang=en#main-content) - [Working with integrations](https://help.massive.io/en/apps-integrations?hsLang=en#working-with-integrations) - [Cloud integrations](https://help.massive.io/en/apps-integrations?hsLang=en#cloud-integrations) - [On-premises and cloud storage devices](https://help.massive.io/en/apps-integrations?hsLang=en#on-premises-and-cloud-storage-devices) - [Asset management & collaboration](https://help.massive.io/en/apps-integrations?hsLang=en#asset-management-collaboration) - [Teams and user management](https://help.massive.io/en/teams-and-user-management?hsLang=en#main-content) - [Teams](https://help.massive.io/en/teams-and-user-management?hsLang=en#teams) - [Roles & Teamspaces](https://help.massive.io/en/teams-and-user-management?hsLang=en#roles-teamspaces) - [Single Sign-On (SSO)](https://help.massive.io/en/teams-and-user-management?hsLang=en#single-sign-on-sso) - [Manage file transfers](https://help.massive.io/en/manage-file-transfers?hsLang=en#main-content) - [Transfer History & Dashboard](https://help.massive.io/en/manage-file-transfers?hsLang=en#transfer-history-dashboard) - [Notifications](https://help.massive.io/en/manage-file-transfers?hsLang=en#notifications) - [Custom Metadata](https://help.massive.io/en/manage-file-transfers?hsLang=en#custom-metadata) - [Account and billing](https://help.massive.io/en/account-and-billing?hsLang=en#main-content) - [Account](https://help.massive.io/en/account-and-billing?hsLang=en#account) - [Billing](https://help.massive.io/en/account-and-billing?hsLang=en#billing) - [Extended Storage](https://help.massive.io/en/account-and-billing?hsLang=en#extended-storage) - [FAQs](https://help.massive.io/en/faqs?hsLang=en) - [Releases](https://help.massive.io/en/releases?hsLang=en) - [MASV Studio](https://help.massive.io/en/masv-studio?hsLang=en) [![MASV\_Logo\_Colour\_2026](https://help.massive.io/hs-fs/hubfs/MASV_Logo_Colour_2026.png?width=100&height=25&name=MASV_Logo_Colour_2026.png "MASV_Logo_Colour_2026")](https://massive.io) #### MASV Help Center **[MASV Service Status](https://masv.statuspage.io/)** Copyright © 2026, MASV