General Questions

• Refer-A-Friend Program Terms And Conditions
• Which browsers are supported?
• How long are transferred files available to recipients?
• What happens if my download is stuck?
• Is there a limit on the file size or entire package size for a transfer?
• How can I view all the transfers I have sent or received?
• My download is slow
• Image size recommendation
• What happens if my upload is stalled?
• How much data do I get in my trial?
• How to change your energy savings to prevent stalled uploads
• Shareable Links
• Do I have to sign-up / sign-in to download files?
• Once I’ve uploaded a file can I go back and delete it?
• How long does it take to transfer a file/package?
• What happens if my connection is interrupted during upload?
• I did not receive any delivery emails.
• How secure is MASV?
• How to view your delivery
• What do I get for referring a friend?
• Will my files get compressed due to zipping?
• I am having issues when unzipping my package.
• How do I refer a friend?
• Guide to MASV notifications
• How can I delete my MASV account?