How can we help?

Getting Started with MASV

• Welcome to MASV
• What products does MASV have?

Sending and Requesting Files

• How to set download limits in MASV
• How to create, edit, or delete a Portal
• How to send my delivery as a link?
• Can I embed a Portal on my website?

Apps & Integrations

• How to Get the Best Performance With the Desktop App
• How to automate file transfers with MASV
• How to connect to an Amazon S3 bucket
• How to upload to Frame.io v3 with MASV
• How to upload to Box with MASV?

Teams and User Management

• What is a MASV Team?
• How do I request to join a team?
• What user roles are available in MASV?

Managing File Transfers

Account and Billing

• There is a charge on my bill I don't understand
• When do I get billed for my transfers?

Extended Storage

• How Extended Storage works and what it costs
• How do I delete a package?
• Can I recover a deleted or expired file package?

FAQs

• What happens if my upload is stalled?
• How secure is MASV?
• How to change your energy savings to prevent stalled uploads

Releases

Release notes