General Questions

Collections organize your articles so people can find them more easily

26 articles in this collection
Written by Mathew Sobkowicz

Guide to MASV notifications

Email notifications about your transactions

Written by Mathew Sobkowicz
Updated over a week ago

How to change your energy savings to prevent stalled uploads

Avoid stalled uploads by turning off the sleep function on your computer

Written by Mathew Sobkowicz
Updated over a week ago

Image size recommendation

What size should my background and logo images be?

Written by Mathew Sobkowicz
Updated over a week ago

How do I refer a friend?

MASV Referral Program

Written by Mathew Sobkowicz
Updated over a week ago

Which browsers are supported?

Using the right browser for the best file transfer experience.

Written by Mathew Sobkowicz
Updated over a week ago

How to view your delivery

Written by Mathew Sobkowicz
Updated this week

Shareable Links

Sharing additional download links with your recipients.

Written by Mathew Sobkowicz
Updated over a week ago

I am having issues when unzipping my package.

Written by Mathew Sobkowicz
Updated over a week ago

How secure is MASV?

Encryption and password protection

Written by Mathew Sobkowicz
Updated over a week ago

How do I opt out from receiving MASV emails?

Written by Mathew Sobkowicz
Updated over a week ago

How can I view all the transfers I have sent or received?

Your transfer history

Written by Mathew Sobkowicz
Updated over a week ago

Do I have to sign-up / sign-in to download files?

You just need the download link to download the files.

Written by Mathew Sobkowicz
Updated over a week ago

I did not receive any delivery emails.

What to do when you are not receiving MASV emails.

Written by Mathew Sobkowicz
Updated over a week ago

Once I’ve uploaded a file can I go back and delete it?

Written by Mathew Sobkowicz
Updated over a week ago

Will my files get compressed due to zipping?

Written by Mathew Sobkowicz
Updated over a week ago

What happens if my upload is stalled?

What to do when the transfer is stalled?

Written by Mathew Sobkowicz
Updated over a week ago

My download is slow.

My client is having slow speeds while downloading from MASV

Written by Mathew Sobkowicz
Updated over a week ago

What do I get for referring a friend?

50 GB free data for each referral who signs up for MASV

Written by Mathew Sobkowicz
Updated over a week ago

What happens if my connection is interrupted during upload?

MASV's strategy for lost internet connections during live upload

Written by Mathew Sobkowicz
Updated over a week ago

How long are transferred files available to recipients?

When do the files get deleted from MASV's servers?

Written by Mathew Sobkowicz
Updated over a week ago

What happens if my download is stuck?

What to do when the download is stalled?

Written by Mathew Sobkowicz
Updated over a week ago

How long does it take to transfer a file/package?

MASV can go as fast as your internet's bandwidth

Written by Mathew Sobkowicz
Updated over a week ago

How do I give feedback or request a new feature?

Written by Mathew Sobkowicz
Updated over a week ago

How much data do I get in my trial?

Written by Mathew Sobkowicz
Updated over a week ago

Is there a limit on the file size or entire package size for a transfer?

Written by Mathew Sobkowicz
Updated over a week ago

How can I delete my MASV account?

Deleting or cancelling your MASV subscription

Written by Mathew Sobkowicz
Updated over a week ago