General Questions

Collections organize your articles so people can find them more easily

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24 articles in this collection
Written by Mathew Sobkowicz

Guide to MASV notifications

Email notifications about your transactions
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Written by Mathew Sobkowicz
Updated over a week ago

How to change your energy savings to prevent stalled uploads

Avoid stalled uploads by turning off the sleep function on your computer
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Written by Mathew Sobkowicz
Updated over a week ago

Image size recommendation

What size should my background and logo images be?
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Written by Mathew Sobkowicz
Updated over a week ago

How do I refer a friend?

MASV Referral Program
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Written by Mathew Sobkowicz
Updated over a week ago

Which browsers are supported?

Using the right browser for the best file transfer experience.
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Updated over a week ago

How to view your delivery

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Updated over a week ago

Shareable Links

Sharing additional download links with your recipients.
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Written by Mathew Sobkowicz
Updated over a week ago

I am having issues when unzipping my package.

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Written by Mathew Sobkowicz
Updated over a week ago

How secure is MASV?

Encryption and password protection
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Written by Mathew Sobkowicz
Updated over a week ago

How do I opt out from receiving MASV emails?

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Updated over a week ago

How can I view all the transfers I have sent or received?

Your transfer history
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Written by Mathew Sobkowicz
Updated over a week ago

Do I have to sign-up / sign-in to download files?

You just need the download link to download the files.
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Written by Mathew Sobkowicz
Updated over a week ago

I did not receive any delivery emails.

What to do when you are not receiving MASV emails.
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Written by Mathew Sobkowicz
Updated over a week ago

Once I’ve uploaded a file can I go back and delete it?

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Written by Mathew Sobkowicz
Updated over a week ago

Will my files get compressed due to zipping?

Not at all.
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Written by Mathew Sobkowicz
Updated over a week ago

What happens if my upload is stalled?

What to do when the transfer is stalled?
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Written by Mathew Sobkowicz
Updated over a week ago

My download is slow.

My client is having slow speeds while downloading from MASV
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Written by Mathew Sobkowicz
Updated over a week ago

What happens if my connection is interrupted during upload?

MASV's strategy for lost internet connections during live upload
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Written by Mathew Sobkowicz
Updated over a week ago

How long are transferred files available to recipients?

When do the files get deleted from MASV's servers?
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Written by Mathew Sobkowicz
Updated over a week ago

What happens if my download is stuck?

What to do when the download is stalled?
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Written by Mathew Sobkowicz
Updated over a week ago

How long does it take to transfer a file/package?

MASV can go as fast as your internet's bandwidth
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Written by Mathew Sobkowicz
Updated over a week ago

How do I give feedback or request a new feature?

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Written by Mathew Sobkowicz
Updated over a week ago

Is there a limit on the file size or entire package size for a transfer?

No limits.
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Written by Mathew Sobkowicz
Updated over a week ago

How can I delete my MASV account?

Deleting or cancelling your MASV subscription
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Written by Mathew Sobkowicz
Updated over a week ago