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General Questions
General Questions
Collections organize your articles so people can find them more easily
26 articles in this collection
Written by
Mathew Sobkowicz
Guide to MASV notifications
Email notifications about your transactions
Written by
Mathew Sobkowicz
Updated over a week ago
How to change your energy savings to prevent stalled uploads
Avoid stalled uploads by turning off the sleep function on your computer
Written by
Mathew Sobkowicz
Updated over a week ago
Image size recommendation
What size should my background and logo images be?
Written by
Mathew Sobkowicz
Updated over a week ago
How do I refer a friend?
MASV Referral Program
Written by
Mathew Sobkowicz
Updated over a week ago
Which browsers are supported?
Using the right browser for the best file transfer experience.
Written by
Mathew Sobkowicz
Updated over a week ago
How to view your delivery
Written by
Mathew Sobkowicz
Updated over a week ago
Shareable Links
Sharing additional download links with your recipients.
Written by
Mathew Sobkowicz
Updated over a week ago
I am having issues when unzipping my package.
Written by
Mathew Sobkowicz
Updated over a week ago
How secure is MASV?
Encryption and password protection
Written by
Mathew Sobkowicz
Updated over a week ago
How do I opt out from receiving MASV emails?
Written by
Mathew Sobkowicz
Updated over a week ago
How can I view all the transfers I have sent or received?
Your transfer history
Written by
Mathew Sobkowicz
Updated over a week ago
Do I have to sign-up / sign-in to download files?
You just need the download link to download the files.
Written by
Mathew Sobkowicz
Updated over a week ago
I did not receive any delivery emails.
What to do when you are not receiving MASV emails.
Written by
Mathew Sobkowicz
Updated over a week ago
Once I’ve uploaded a file can I go back and delete it?
Written by
Mathew Sobkowicz
Updated over a week ago
Will my files get compressed due to zipping?
Not at all.
Written by
Mathew Sobkowicz
Updated over a week ago
What happens if my upload is stalled?
What to do when the transfer is stalled?
Written by
Mathew Sobkowicz
Updated over a week ago
My download is slow.
My client is having slow speeds while downloading from MASV
Written by
Mathew Sobkowicz
Updated over a week ago
What do I get for referring a friend?
50 GB free data for each referral who signs up for MASV
Written by
Mathew Sobkowicz
Updated over a week ago
What happens if my connection is interrupted during upload?
MASV's strategy for lost internet connections during live upload
Written by
Mathew Sobkowicz
Updated over a week ago
How long are transferred files available to recipients?
When do the files get deleted from MASV's servers?
Written by
Mathew Sobkowicz
Updated over a week ago
What happens if my download is stuck?
What to do when the download is stalled?
Written by
Mathew Sobkowicz
Updated over a week ago
How long does it take to transfer a file/package?
MASV can go as fast as your internet's bandwidth
Written by
Mathew Sobkowicz
Updated over a week ago
How do I give feedback or request a new feature?
Written by
Mathew Sobkowicz
Updated over a week ago
How much data do I get in my trial?
100 Gigabytes
Written by
Mathew Sobkowicz
Updated over a week ago
Is there a limit on the file size or entire package size for a transfer?
No limits.
Written by
Mathew Sobkowicz
Updated over a week ago
How can I delete my MASV account?
Deleting or cancelling your MASV subscription
Written by
Mathew Sobkowicz
Updated over a week ago